Store Policies
Thank you for shopping at NationalParkSouvenirs.com! We do everything in our power to send you only the highest quality products in the quantities you requested. Products can occasionally be damaged in shipping or we might accidentally short your order or pull the wrong item for your order. Should one of these situations occur, please give us a call or email us within five days of receiving your order and we’ll do our best to make it right.
All returns require an authorization number. Please email us at info@nationalparksouvenirs.com and provide us with a short explanation as to the reason for your return. We will then email you an authorization number and an address for you to send the product(s) back to us. All returns will be prepaid by the customer. No returns will be accepted without an authorization number. All returns should be handled within 30 days of purchase and will require an original sales receipt. Refunded amounts will be for merchandise only (all shipping and handling fees are non-refundable).
SHIPPING POLICIES:
NationalParkSouvenirs.com currently ships retail orders within the United States only.
Due to changing international shipping requirements and customs regulations, we are temporarily unable to accept or fulfill retail orders with shipping addresses outside the United States. We appreciate the interest in our products from customers around the world and hope to resume international shipping in the future.
Domestic Shipping (United States)
All orders will be shipped via the United States Postal Service. We accept all major credit cards: Visa, MasterCard, American Express and Discover. Shipping and handling fees are based on the total merchandise value of your order:
$.01 to $6.00 = $5.00
$6.01 to $23.99 = $6.00
$24.00 to $74.99 = $7.00
$75.00+ = FREE
Orders ship Monday through Friday and generally leave our office within two business days of being placed. (Orders placed after 9 AM Mountain Time on Friday will ship on Monday). You will receive a confirmation email when your order ships, which will include tracking information. Delivery times may vary depending on the destination and USPS service.
Non-deliverable Shipments:
We are unable to provide guidance to the Postal Service on where to leave your shipment(s). NationalParkSouvenirs.com is not responsible for returned or unclaimed shipments. Customers who have shipments returned to our office as non-deliverable will be notified and have 14 days to redirect their shipment to a new address at no charge; if returned a second time, the order will be restocked and refunded to the original credit card, less a 15% restocking fee and shipping charges.
PRIVACY POLICY:
The security of your personal information is very important to us. The personal information you provide is maintained in our private files on a secure web server. We will never share, sell, trade or rent your personal information to other parties. We reserve the right to disclose your personal information or log files when required by law. All orders placed through NationalParkSouvenirs.com are encrypted using 256-bit Secure Socket Layer (SSL) technology to ensure that your personal payment information is safe. In order to process your purchase using SSL technology, you must use an SSL-enabled browser.
To enhance your National Park Souvenirs experience, we provide links to other websites that we deem valuable enough to share with our customers. These websites have their own privacy policies that you may wish to review. NationalParkSouvenirs.com is not responsible for these websites, their use of information or their privacy policies. We reserve the right to make changes and updates to our privacy policy at any time. We will post any changes to the website. Any use of information is subject to the terms and conditions of the privacy policy currently in effect. If you have any questions or concerns about our privacy policy, please feel free to contact us at info@nationalparksouvenirs.com.