Thank you for shopping at NationalParkSouvenirs.com! We do everything in our power to send you only the highest quality products in the quantities you requested. Products can occasionally be damaged in shipping or we might accidentally short your order or pull the wrong item for your order. Should one of these situations occur, please give us a call or email us within five days of receiving your order and we’ll do our best to make it right. All returns require an authorization number. Please email us at firstname.lastname@example.org and provide us with a short explanation as to the reason for your return. We will then email you an authorization number and an address for you to send the product(s) back to us. All returns will be prepaid by the customer. No returns will be accepted without an authorization number. All returns should be handled within 30 days of purchase and will require an original sales receipt. Refunded amounts will be for merchandise only (all shipping and handling fees are non-refundable).
We do not accept returns after 45 days
We now ship our products throughout the United States and Internationally. All orders will be shipped via the United States Postal Service. We accept all major credit cards: Visa, MasterCard, American Express and Discover.
Our shipping and handling fees for Domestic (U.S.) Orders are referenced below and are based on the dollar value of the merchandise you purchased:
Domestic orders ship out Monday-Thursday and your order will generally ship within 2 business days of being placed. (Orders placed after 3 PM Mountain Time on Thursday will ship on Monday). You will receive a confirmation email when your order ships, which will include tracking information.
$.01 to $5.99 = $3.00
$6.00 to $23.99 = $4.00
$24.00 to $59.99 = $5.00
$60.00+ = FREE
Our shipping and handling fees for International Orders are referenced below and are based on the dollar value of the merchandise you purchased (pricing listed in USD):
International orders generally ship within 24-48 hours of confirmation (Mon-Thurs) & arrive within 11-20 standard business days.
$.01 to $100.00 = $15.00
$100.01 to $600.00 = $25.00
$600.01 to $900.00 = $40.00
$900.01+ to $1200 = $65.00
Please contact us for international orders over $1200 for shipping quote.
All customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded.
We are unable to provide guidance to the Postal Service on where to leave your shipment(s). NationalParkSouvenirs.com is not responsible for returned or unclaimed shipments. Customers who have shipments returned to our office as non-deliverable will be notified and have 14 days to redirect their shipment.
The security of your personal information is very important to us. The personal information you provide is maintained in our private files on a secure web server. We will never share, sell, trade or rent your personal information to other parties. We reserve the right to disclose your personal information or log files when required by law. All orders placed through NationalParkSouvenirs.com are encrypted using 256-bit Secure Socket Layer (SSL) technology to ensure that your personal payment information is safe. In order to process your purchase using SSL technology, you must use an SSL-enabled browser.